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Frequently Asked Questions

 
New Clients: Please arrive at least 20 minutes prior to closing, to allow for registration of your pet.

In a effort to protect your pet and every pet in our facility, please make sure that your pet has NOT had a visit to 
the veterinarian 10 days prior to their boarding appointment. Please see below

Question                         Answer
What are the drop-off & pick-up times?We are open 7 days a week except for holidays. The hours for drop-off & pick-up
can be found through the link below :
Hours of Operation
Please be advised: If you arrive outside of our set drop-off & pick-up times, you may incur 
an additional fee. 

We do ask that you try to drop-off & Pick-up your pet at least 15 minutes before
the closing of each shift.

For new clients: It is extremely important that we get the information to take
care of your pet correctly when dropping off, please allow yourself enough time
to get the necessary information completed.


Although we have specific hours for drop-off & pick-up, there times when owners
have requested after hours or holiday drop-off & Pick-up.

These requests however, if available come with a fee:
           •$20.00 non-holiday after hours
           •$30.00 holiday
They are also dependant on the availability of the staff. 
What Vaccines are required for my pet for boarding?The vaccines required for you dogs are: Rabies, Distemper & Bordetella
The vaccines required for your kitty are: Rabies, FVRCP & Feline Leukemia.

Vaccines are required to be given at least 10 days prior to boarding, NO EXCEPTIONS

The vaccine paperwork must be in our possession at least 10 days prior to boarding 
to ensure everything is up-to-date.    See our Requirements Page

ALTHOUGH WE MUST SEE THE PAPERWORK FOR ALL VACCINES, A COPY OF
THE CURRENT RABIES VACCINE CERTIFICATE IS REQUIRED TO BE KEPT AT
OUR FACILITY.  PLEASE SEND ALL CURRENT PAPERWORK 10 DAYS PRIOR TO APPOINTMENT.

 
PLEASE USE OUR VACCINE UPLOAD PAGE TO ENSURE IT DOES NOT GET LOST IN EMAIL.
VACCINE UPLOAD PAGE HERE

PLEASE NOTE: SELF GIVEN VACCINES WILL NOT BE ACCEPTED. 
VACCINE RECORDS MUST BE THROUGH A LICENSED VETERINARIAN.

Pennsylvania law requires that a rabies vaccine be given only by a licensed veterinarian.
What if I don't know how to read my vets paperwork?We understand that is is hard to read the veterinary lingo of vaccines.
Below is the acceptable variations. If you still need help, please call us at 570-646-6012

Distemper: DAPP, DALPP DAPPC, DHLPP, DHPPC, DA2PPV, DA2PP, DHPP or DHPPV
Bordetella: Bronchicine, Intra-Trac, Naramune-2 and Bronchi-Shield
Rabies: Defensor® 3, RabVac and Imrab

What if I don't want to over vaccinate my pet?We understand that some owners may have concerns about over vaccinating.
For this reason we accept a titer test as proof of immunity for the Distemper & Bordetella only.
The test must be current and the level sufficient for immunity.

HOWEVER, DUE TO CURRENT STATE LAW A RABIES TITER IS NOT SUFFICENT,
AND WE CANNOT BOARD ANY PET WHO IS NOT CURRENT ON A RABIES VACCINE. 
Do I have to bring food with my pet?
We always suggest bringing your pets own food. Abrupt dietary changes
can cause gastrointestinal issues.  

If you choose not to bring food, we will supply dry food only (Fromm Classic for dogs or Purina for cats).  
Any special dietary feedings like wet/can food or if your pet has allergies, you would have to bring that with you.

Although bringing your own food is not necessary, if you choose to bring your pets own food,
please have it contained in a sealed container clearly marked with his or her name.
What happens if my dogs must be separated for feedings? There is an extra charge per day forsupervising or separating your dogs for feedings. 


The following are options for you.
You may have to book two kennels, which is costly.
If we have to supervise or separate for feedings there is a $5.00 per day charge.

What if my dog(s) are on medication? There is no charge for basic medication. This means simple oral form
medication that can easily be put in there food or other easy means of transport.

If your pets medication is difficult or extensive, there is additional charges for that.

Please make sure your pet has not been to their veterinarian 10 days prior to boarding.  
In the event they must see their Veterinarian within the 10 days for medical reasons,
please request a Doctors note (we require this if they have been to the vets office)
stating that your pet does not have any contagious medical issue or that they have not
been exposed to any contagious medical issue.
What items may I bring with my pet?We welcome most items that would make your pet feel more comfortable
(i.e. toys, blankets, bed, treats)
We cannot take rugs, mattresses or large blankets that are not easily washable.

We also do not suggest bringing bowls, we have plenty of them and are easily
misplaced when removed for cleaning.

However, we will use elevated feeding stations for large dogs, so if you use one
of them please bring it with your pet.
How often is my dog given the opportunity to relieve himself? We walk your dog at least three times daily. This allows them to relieve
themselves and receive plenty of one-on-one interaction. 
Will my dog have exercise while they are there? Yes! We have a fenced in back yard for exercise and play. In addition,
we also have an indoor play area when there is inclement weather.
Would I be able to visit my dog while they are there?
Yes, you are more than welcome to come visit your dog or even take
them out for a while. The only thing we ask is that you do this during our office hours.

Which you can find here: Hours of Operation 
What is the cost for Boarding my pet? Prices vary depending on the pet. 

Please call our office and speak to a Camp Couselor, who can give you the specifics.
You can also download our price sheet - Click Here
Is there a required deposit for boarding my pet?If you live outside the immediate area (more than an hour away), a 50% deposit will be
required to hold a reservation.

If you cancel within the required time frame (72 hours), a full refund will be issued.

If you do not cancel within the required time frame or you do not show up for your
scheduled appointment, then you will forfeit your deposit and no refund will be issued.
Do you offer any discounts?Currently we offer several discounts.
Senior (62>), Active Military & Veteran discount (PROPER ID REQUIRED)
Long Term boarding discount (over 10 days)
Multiple pet Discount (same cage only) 

We also have a "Frequent Fetcher" program that tracks your visits.
This program issues $10.00 off when you reach a certain point level, nothing for you to do.

THERE IS NO DISCOUNT STACKING
Can my dogs board together in the same kennel? Yes, in most cases there is never an issue. However, dogs can act differently in a kennel environment.
If they exhibit any signs of aggression with each other we may be forced to separate them.

Dogs who are typically fine with each other at home but are agitated by new dogs in the
environment can exhibit what is called transfer aggression. This typically makes the other dog
in that kennel a target.
What happens if my dogs have to be separated?
If your dogs must be separated during their stay, we will do that to
protect both dogs. The multiple pet discount will no longer apply. You will also be required
to book multiple kennels on all future boarding's.
Can my dog & cat board together in the same kennel? Unfortunately, they cannot board in the same kennel.

However, there is a discount on the kitty if they board at the same time.  This discount is 20% off
the cats boarding
Are you closed on holidays? Yes, we are closed for drop-off & pick-up on the following holidays:
      •New Years Day
     •Memorial Day
     •Independence Day
     •Labor Day
     •Thanksgiving
     •Christmas

However, we do have staff that come in to take care of the pets on those days. 
What if I am not sure of my pick-up date? Unfortunately, if you booked a stay and pick-up early you may be charged
for the entire stay during peak season(April - September) and holidays, as we can
not reserve kennels during those times that do not get used.

We usually have a waitlist during those times and have to turn clients
and their pets away if you have booked that kennel. Please only book the days you will need. 

The same goes for stay extensions. there is an extra charge of $30.00 (flat fee).
We book every kennel during this time and cannot easily extend boarding.
Is there video viewing available during my pets stay? Unfortunately, we do not have video viewing for our kennels.
However, we do have Facebook picture sign-up.

With the increased number of requests for pictures, especially during peak
season, we have to do a sign-up sheet. This sheet is located in our office on the counter.

Facebook Post cost is $5.00 per post
This option is included with the Daycare
.

What is Daycare?Scheduling play dates with other dogs is the very best way for your dog to learn and hone his
communication skills with other dogs.  Dogs who are NOT spayed or neutered will be limited to play.

 • Grassy outdoor yard offer ample space to run and play
 • Our indoor play arena is climate-controlled for comfortable play in all weather conditions
 • Playgroups are supervised 100% of the time by our highly-trained staff
 • Facebook post included showing your pet having fun.
 • Check out our other doggie events, like our Summer & Fall Camps that incoporates afternoon hikes.

Daycare is is the perfect outlet for energetic dogs that are dog friendly and only need simple introduction
However, if your dog has never been in play groups with other dogs he/she may need a more in depth
introduction session which would fall under a different catagory (see Introduction services below)
or would have to have one-on-one human only daycare.
What is introduction services?This service is offered for the dog who has no previous knowledge of how to interact with other dogs and
to help solcialize your dog with other friendly dogs.  

We can evaluate your dogs behavior and body language to correctly introduce them to each.  
However, not all dogs can be introduced, so there is no guarantee that we will be successful. 

In addition, there is a fee for this. This fee (usually $10-$20) is dependant on the difficulty of each
session and is in addition to the daycare.
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